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A sample template to guide your communications around the integration and implementation of your overall service desk improvement initiatives.
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The Service Desk Roadmap helps track outstanding implementation activities from your service desk standardization project.
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A repository of typical workflows.
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I speak to many cybersecurity vendors, some are good, some are not memorable, but others excel. Recently, one company I briefed with stood out to me for its innovative...
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BackBox represents the next generation in network automation, establishing itself as a network infrastructure integrity platform. Its robust IntelliChecks capabilities and...
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In a session titled 鈥淩esolving IT Crises Instantly 鈥� Transforming IT Efficiency and Business Continuity鈥� Oren Rosen of eProc Solutions shared insights on resolving IT...
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鈥婫ood asset data can inform every important IT decision, and IT Asset Management can deliver unexpected returns to savvy IT professionals. To deliver accurate, actionable,...
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鈥婼hadow IT and business-managed software may be increasing security risk. Learn how SaaS management tools will help you to discover and manage your SaaS environment to...
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Explore what to automate in order to improve infrastructure, service support, and customer experience.
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In an increasingly cloud-centric world, cost management can be a competitive differentiator. FinOps allows CIOs to align strategic cloud cost management and organizational...
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