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鈥婤elieve it or not, Domino and Notes are still options to consider when determining a migration strategy. With HCL still committed to the platform, there are options...
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Reduce response times to solve (potential) incidents when system performance degrades. 91制片厂 an event management practice where infrastructure and operations can rely on...
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With remote work becoming a normal employee offering for many organizations, self-serve/self-solve becoming more prominent, and a common call out to improve customer...
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The cloud is a multifaceted concept with lots of upside, but lots of potential downside as well, if used improperly. This blueprint will help you bring stakeholders...
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Increasingly, large institutions and governments are adopting cloud-first postures for delivering IT resources. Combined with the growth of cloud offerings that are able to...
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Enormous amounts of IT budget are allocated to projects each year, but once the project is over, how do you manage the change and ensure the systems are being used?...
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Windows 11 is a step forward in endpoint security and functionality. Windows 10 is living on borrowed time, with a defined end of support date of Oct. 14, 2025. Upgrading...
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The large volume of IoT devices and lack of insight into vendor solutions make it hard for IT and the business to manage the lifecycle and guarantee security protocols are...
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Deciding which service desk metrics to track and how to analyze them can be daunting. It is easy to fall into the trap of tracking too many metrics and getting lost in the...
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Taking time to strengthen your service desk fundamentals - including defining clear and efficient ticket queue management processes - will improve service delivery times,...
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