91Ƭ

Infrastructure & Operations - Blueprints

Deliver a Customer Service Training Program to Your IT Department

Deliver a targeted customer service training program to your IT team to enhance their customer service skills when dealing with end users. Improve overall service delivery...
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Take Control of Cloud Costs on Microsoft Azure

Develop processes, procedures, and policies to effectively manage cloud costs.
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Take Control of Cloud Costs on AWS

Develop processes, procedures, and policies to effectively manage cloud costs.
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IT Asset Management (ITAM) Market Overview

Asset management isn’t a dying process, it’s just more complicated. Cloud hasn’t eliminated the need for asset management, it’s just become another hard-to-manage asset....

Implement Crisis Management Best Practices

91Ƭ an effective crisis management plan around a framework that enables your organization to respond to any crisis and manage the impact; from health and safety incidents...
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Implement Infrastructure Shared Services

It looks advantageous to share services that are unanimously used throughout the organization. However, business units may be reluctant to leverage such services....
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91Ƭ a Cloud Security Strategy

Info-Tech has developed an approach to cloud security that is built on the strong foundations of our security strategy model that has been successfully implemented across...
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Optimize the Service Desk With a Shift-Left Strategy

Shift left involves shifting ticket resolution from more costly resources to the first line of support and to end users, freeing up resources, reducing costs, and...
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91Ƭ a Digital Workspace Strategy

The most important aspect of implementing a digital workspace is organizational change management. To truly take advantage of these advertised benefits, IT needs a strategy...
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Establish an Effective Data Protection Plan

The absence of a robust data protection strategy can expose the organization to so much risk that it halts operations altogether. IT departments need to simplify the...
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