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The Level I Service Desk Technician's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing,...
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The Level II Service Desk Technician's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes actively resolving...
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Rank your services and systems by criticality.
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Customize this template for a ready-to-use capacity management plan.
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Determine the best strategy for publishing your disaster recovery plan using this tool.
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This quick guide is designed to help you build a business case to implement a change management process.
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Actively plan to acquire needed skills in order to rapidly enable and integrate new business demands while still managing legacy workloads.
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Read this Executive Brief to understand why a technical skills map is critical to IT's success, and to learn about Info-Tech's methodology and approach to streamlining the...
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This storyboard will help you take a practical and proactive approach to identify needed technical skills for your future state environment and the most efficient way to...
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This phase of the blueprint, Map Technical Skills for a Changing Infrastructure & Operations Organization, will help you identify what skills are needed based on...
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