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This phase of the blueprint, Optimize the IT Operations Center, will help you identify current gaps and pain points, and prioritize targeted initiatives for improvement.
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Use this tool to record gaps and KPIs along with potential initiatives for improvement.
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Use this tool to prioritize initiatives, taking into account resourcing capacity.
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This phase of the blueprint, Optimize the IT Operations Center, will help you build an implementation plan and measure success for continual improvement of KPIs.
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Infrastructure and Operations is crucial to the success of any IT integration for a significant merger or acquisition, yet it is often left to a last-minute scramble....
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Read our concise Executive Brief to find out why you should prepare for cognitive service management, review Info-Tech鈥檚 methodology, and understand how we can support you...
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Natural language processing and machine learning technologies have led to AI-assisted toolsets that promise dramatic IT operations improvements. Don鈥檛 fall prey to the...
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This blueprint introduces AI tools that affect IT operations, including chatbots and machine learning applications. It is useful for clients exploring these emerging...
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Use this role description template to create an Cloud Demand Billing & Accounting role for both on-premises and cloud environments.
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Read this Executive Brief to understand why Infrastructure organizations need to take proactive control in interfacing with the business and managing their work.
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