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Symphony SummitAI’s Latest Release Incorporates More AI Functionality to Enhance Service Management

Symphony SummitAI announced the general availability of Sierra, the latest version of its AI-based service management tool.

Ivanti Changes Direction: It Has Installed New Leadership With Experience in Enterprise Software, Mergers & Acquisitions

Clearlake Capital is shaking up Ivanti’s leadership. Expect greater focus on efficiency and acquisitions beyond ITSM and IT operations.

Reduce Manual Repetitive Work With IT Automation

This blueprint will help you score quick wins and build a process to manage IT automation.
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Reduce Manual Repetitive Work With IT Automation – Executive Brief

Read this Executive Brief to understand why you should reduce manual repetitive work with IT automation.

Reduce Manual Repetitive Work With IT Automation – Phases 1-4

This storyboard will help you score quick wins and build a process to manage IT automation.

Reduce Manual Repetitive Work With IT Automation – Phase 1: Identify Automation Candidates

This phase of the blueprint Reduce Manual Repetitive Work With IT Automation will help you select the top candidates for automation.

IT Automation Presentation

Use this template to communicate the outcome of your IT automation project.

IT Automation Worksheet

Use this tool to capture your work outputs, define your processes, and track success of the IT automation project.

Reduce Manual Repetitive Work With IT Automation – Phase 2: Map & Optimize Process Flows

This phase of the blueprint Reduce Manual Repetitive Work With IT Automation will help map and optimize the process flows for each task.

Reduce Manual Repetitive Work With IT Automation – Phase 3: 91Ƭ a Process for Managing Automation

This phase of the blueprint Reduce Manual Repetitive Work With IT Automation will help you define a lightweight automation SDLC and build a process to manage your IT...
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