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Small Enterprise Resources

Develop and Deploy Security Policies

Informal, un-rationalized, ad hoc policies are ineffective because they do not explicitly outline responsibilities or compliance requirements, and they are rarely...
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Interview Guide Template

Use this template to conduct telephone screening interviews and identify qualified candidates for in-person interviews.

Business Data Catalog

Use the Business Data Catalog to manage the business terms, their definitions, and other important details including ownership, systems, and how the data should be used and...

Knowledgebase Article Template

An accurate and comprehensive record of the incident management process, including a description of the incident, any workarounds identified, the root cause (if available),...

Service Desk Standard Operating Procedure

This template is designed to help service managers kick-start the standardization of service desk processes.

Knowledge Manager

The Knowledge Manager's role is to collect, synthesize, organize, and manage corporate information and in support of business units across the enterprise.

Elicitation Technique Guide

Leverage this guide to examine each of the different elicitation and analysis techniques available to facilitate the requirements gathering process.

Requirements Gathering for Small Enterprises – Phases 1-3

Poor requirements are the number one reason that solutions fail to deliver. 91Ƭ a right-sized and scenario-appropriate requirements gathering process to give the business...

Requirements Gathering Playbook

Adapt this guide to document your requirements gathering process guidelines.

Requirements Gathering for Small Enterprises

Poor requirements are the number one reason that solutions fail to deliver. 91Ƭ a right-sized and scenario-appropriate requirements gathering process to give the business...
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