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Enterprise Architecture

TechSee Unveils World’s First AI-Powered Visual Recognition

TechSee has released the world’s first AI-powered visual recognition for contact centers, which identifies and detects problems with a product model via images submitted by...

Google Updates Improve Speech Recognition for Contact Center AI

Google has launched several updates for its Contact Center AI product, improving speech recognition accuracy by 40%.

Drive Digital Transformation With Platform Strategies

This blueprint helps enterprises looking for either business model transformation and/or digital transformation to understand platform strategies and the design of digital...
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EmployBridge Capitalizes on Talkdesk’s AI-Driven Functionalities

EmployBridge, America’s largest specialty industrial staffing company, has selected Talkdesk to support its customer service operations.

Map Your App! How the Application Portfolio Management Module Links EA Software to ALM Roles

Application portfolio management (APM) is typically characterized as a subset of application lifecycle management (ALM). However, we see this capability included more often...

M&A Runbook for Infrastructure and Operations – Phase 2: Conduct Discovery

This phase of the blueprint M&A Runbook for Infrastructure and Operations will help you conduct discovery.

I&O M&A Project Napkin

Use this template to document high-level merger or acquisition project goals.

M&A Runbook for Infrastructure and Operations – Phase 1: Establish Goals

This phase of the blueprint M&A Runbook for Infrastructure and Operations will help you consult with business stakeholders and identify M&A goals.

M&A Runbook for Infrastructure and Operations – Phases 1-4

This storyboard will help you tackle your next M&A deal.

M&A Runbook for Infrastructure and Operations – Executive Brief

Read this Executive Brief to understand how to deliver great value to the business as a strategic partner during the M&A.
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