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Strategy & Governance

Use Chaos Theory to Remember the Limits of AI

​It can be easy to think AI can accomplish anything, but there are fundamental limits to its potential. Understanding the basic ideas behind chaos theory can help you...

The EU AI Act: What Is It and Why Does It Matter?

​Explore the importance and impact of the EU AI Act. Organizations within its purview will need to prepare to comply with the Act. Effective compliance will require a clear...

Hope Is Not a Strategy: Why the Organization Needs IT Leaders to Have a Formal IT Strategy

​Many IT leaders fly by the seat of their pants, take orders from the business, or keep their strategy in their heads. None of this positions them as strategic partners and...

Stop Pretending AI Won't Take People's Jobs

​As AI continues to augment and enhance the work humans have typically done, it will continue to upend the labor market, at a faster pace than past technological...

Applying AI Across Customer Service

​Discover how AI can be used across customer service to enhance support operations and improve customer experience. From content personalization to customer service,...

IT Management & Governance: The Next Evolution

Start your core IT process improvement journey with the actionable insights from this keynote presentation delivered at Info-Tech LIVE 2024.

Don't Look Past What Drives Your Organization's Success

​Don’t ignore what your customers truly want. Many organizations are not integrating customer opinion data with internal data sources. Yet integrating such data can provide...

Implementing an AI Risk Management Framework: Develop Your Ability to Manage AI-Related Risk

​The growth of AI is creating significant opportunity while generating an equally significant number of new risks. The scope and impact of these risks is driving an...

Accelerating Enterprise Digital Services in the Public Sector: Why It Matters in This World of Exponential IT

The road to meeting the public’s evolving expectations of services will get ever steeper in this world of Exponential IT. Learn what IT leaders in the public sector must do...

IT Management & Governance: The Next Evolution Keynote Presentation

Start your core IT process improvement journey with the actionable insights from this keynote presentation delivered at Info-Tech LIVE 2024.
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