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Regardless of organization size, there are benefits to having an ITSM solution that allows you to mature processes and continually improve your IT Operations practice....
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Read our Executive Brief to find out why you should build a business case to help define requirements when choosing ITSM solutions, review Info-Tech鈥檚 methodology, and...
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Use this template to create a light business case to gain buy-in and define goals, milestones, and use cases.
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Use this blueprint to build your business case and define requirements to find an ITSM solution to meet your immediate and future needs.
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A digital factory is a structure to leverage cross-boundary collaboration in legacy organizations. It uses the principle of small autonomous teams dedicated to improving...
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Can studying Twitter chatter with deep learning drive smarter business?
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Keep an up-to-date view of emerging technologies to enable resilient planning, and capitalize on and deploy leading-edge innovations as the business requires.
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Capacity awareness facilitates resilience by enabling proactive planning through usable resourcing data. With this data, CIOs can make better decisions on what can be...
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At its heart, resilience is having the capacity to deal with unexpected change. Organizational change management can help build up this capacity.
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Get proactive about the supply chain challenges your department may face in the year ahead.
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