CIO
Topics
Create a Service Management Roadmap 鈥� Phase 2: Assess the Current StateThis phase will help you assess multiple aspects of your service management program to establish the current state. |
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Create a Service Management Roadmap 鈥� Phase 1: Launch ProjectThis phase of the blueprint will help you establish a project charter to get buy in for maturing your service management practices. |
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Create a Service Management Roadmap 鈥� Executive BriefThis blueprint will help you develop a roadmap for your service management program. |
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Service Management Maturity Assessment ToolUse this tool to assess your current overall service management maturity level, as well as percentage of completeness for individual processes. |
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Service Management Roadmap Project CharterThis project charter helps you document the initiative stakeholders, project team members, communication plan, and project status. |
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Create a Service Management Roadmap 鈥� Phases 1-4This blueprint will help you develop a roadmap for your service management program. |
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2020 CIO Priorities Report 鈥� Priority 5: Leverage Emerging Technology to Create Wow! Customer ExperiencesLearn how IT can leverage emerging technology for its own customers and those of its business partners. |
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2020 CIO Priorities Report 鈥� Priority 4: Define and Manage Cybersecurity and Cyber Resilience Requirements Related to Emerging TechnologiesUnderstand how the adoption of emerging technologies has created new levels of risk and how cybersecurity and resilience can keep pace. |
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2020 CIO Priorities Report 鈥� Priority 3: Acquire and Retain Talent for Roles in Emerging TechnologiesLearn about how IT can attract and keep employees with the skills and knowledge needed to adopt these technologies for the business. |
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2020 CIO Priorities Report 鈥� Priority 2: Re-Invent IT as Collaboration EngineLearn about how IT can transform its role within the organization to optimize business value. |
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