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Use this tool to identify and track stakeholder involvement, elicitation techniques, and scheduling, as well as to track categorization and prioritization of requirements.
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Use this tool to classify your projects into four levels, enabling you to evaluate the risk and complexity of a particular project and match it with an appropriate...
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Use this template to structure and manage ongoing communications among key requirements gathering implementation stakeholders.
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Use this tool to ensure traceability of requirements from inception to closure.
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Use this template to record the functional, quality, and usability requirements into formats that are easily consumable for future analysis, architectural, and design...
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This blueprint will help you assess if using text messaging channels is a prudent avenue to provide your customers with real-time service and support.
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Use the Text-Based Customer Support Acceptable Use Policy to mitigate risks by clearly communicating expectations for both effective and ineffective (or prohibited use) of...
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Use the Text-Based Customer Support TCO Tool to help determine if one or more use cases for text-based support make sense for your organization to pursue.
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Read this phase for an overview of customer service workflows and escalation policies, as well as risk mitigation considerations.
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Ensure traceability for your text-based customer support requirements.
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