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Customer Satisfaction Performance Update Template

Effectively manage CSAT improvement.

Customer Satisfaction Metrics Library

Find the right customer satisfaction metrics and definitions.

Customer Satisfaction Metrics Diagnostic

Determine which customer satisfaction metrics you should really be measuring.

Capitalizing on AI – Phases 1-3

The Capitalizing on AI storyboard will guide you in how to select AI initiatives that are golden opportunities, focusing on those that have a high value and that your...

AI Use Cases

A comprehensive repository of AI use cases across the Technology and Marketing Management framework.

AI Evaluation Tool

Flesh out your AI use cases and create AI initiatives with assigned value and readiness scores. Rank and present your highest-scoring AI initiatives.

Capitalizing on AI Executive Presentation

Present your highest-ranked AI initiative to your executive committee so that you can get approval, budget, and resources to move forward with high-value AI initiatives.

Capitalizing on AI

In the quickly evolving AI landscape, marketing, sales, and customer success professionals encounter significant hurdles. While AI's availability and necessity grow, so...
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Revolutionizing Data-Driven Decisions: The Cisco-Splunk Acquisition and Its Impact on CIOs and CTOs

Cisco consolidated its position as one of the largest software companies globally by completing the acquisition of Splunk.

Proactive Brand Management

Discover and address brand weaknesses to boost B2B sales. Ensure website and social media consistency, enhance user experience, and maintain cohesive brand messaging for...
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