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This tool serves to outline and prioritize your customer goals and link their relevance and value to your Customer Service processes. It provides a list of customer service...
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This tool will help you holistically assess multiple aspects of Customer Service-related IT assets. The outputs of the tabs in the tool will either serve as input for...
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This tool serves to help project and management stakeholders visualize the implementation of Customer Service IT initiatives. It can also aid in the planning, prioritizing,...
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The service desk is the foundation of all other IT service management processes. For IT to become a strategic and trusted partner to the business, they must stabilize...
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Better data leads to better decisions. Use the Ticket and Call Quality Assessment Tool to check in on ticket and call quality quarterly and improve the quality of service...
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The service desk will function more efficiently when agents know their roles and responsibilities and they are communicated with stakeholders.
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The Ticket Categorization Scheme provides examples of ticket categories to organize the data in the service desk tool and produce reports that help managers manage the...
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The growth of AI and workflow automation is crucial to the success of any digital transformation strategy. Learn how DRYiCE's iAutomate can help provide "zero-touch"...
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So you鈥檝e gone Agile. You do daily scrums, retrospectives, and all the 鈥渞ight鈥� Agile ceremonies. But still your organization isn鈥檛 quite convinced. It is now critical to...
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WISE Employment, an Australian nonprofit work placement organization, has selected Nintex Promapp BPM as the tool to replace SharePoint for business process management (BPM).
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