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On November 17, 2020, Alcatel-Lucent Enterprise (ALE) released its Q3 report. While ALE saw increased revenue for its cloud solutions (especially for its UCaaS offering...
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On October 21, 2020, Talkdesk demoed On the Go, the latest addition to its cloud-based contact center solution CX Cloud. On the Go is built for convenience and remote work,...
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On October 21, 2020, Avaya briefed its OneCloud CCaaS solution. OneCloud CCaaS provides an omnichannel experience with market-leading capabilities. If one鈥檚 organization is...
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On October 23, 2020, Verizon briefed its Contact Center Hub for SMBs. Launched October 1, Contact Center Hub is a hosted cloud service aimed at providing an easy-to-use...
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On August 25, 2020, Info-Tech briefed with Alcatel-Lucent Enterprise on its Q2 performance. While the pandemic has decreased performance in on-premises system deployment,...
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Enterprise Connect 2020 Digital Conference & Expo featured a wide variety of sessions on communications and collaboration for enterprise. Thomas Randall reports on best...
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This note walks through the process of determining whether Communications Platform as a Service (CPaaS) is right for your organization and, if it is, how to choose a...
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Moving townhall meetings online can present a range of virtual problems 鈥� not least, which web conferencing tool to use! This note explores how Microsoft Teams can be used...
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RingCentral has launched RingCentral Video, a videoconferencing service integrated into its unified communications platform. This is a move that steers the company away...
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Verizon has acquired BlueJeans for between $400-500 million. The move will see BlueJeans integrated into Verizon鈥檚 5G plans, utilizing BlueJeans' advanced and encrypted...
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