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While most organizations have a process of some kind in place for their Service Desk, the majority are lacking complete process standardization.
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Use the Mentoring Project Feedback Surveys Template to evaluate the program and garner feedback from the program participants.
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The Mentoring Project Plan Template provides a central place to track progress and document the necessary details involved with developing a mentoring program.
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For smaller service desks, a hosted (Software-as-a-Service) help desk tool may be more cost-effective than an on-premise package. Use this Total Cost of Ownership (TCO)...
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The Quality Assurance Analyst's role is to develop and establish quality assurance standards and measures for the information technology services within the organization....
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