Tagged - tracking
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Service Desk Process Standardization Diagnostic ToolWhile most organizations have a process of some kind in place for their Service Desk, the majority are lacking complete process standardization. |
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Help Desk Software: Comparative TCO CalculatorFor smaller service desks, a hosted (Software-as-a-Service) help desk tool may be more cost-effective than an on-premise package. Use this Total Cost of Ownership (TCO)... |
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Quality Assurance AnalystThe Quality Assurance Analyst's role is to develop and establish quality assurance standards and measures for the information technology services within the organization.... |
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