Tagged - ticket triage
Types of Content
Service Desk SOP for an Energy CompanyWith a new service desk tool coming in the following week, the organization wanted to formalize their service desk processes to ensure all requirements were met, and create... |
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Service Desk SOP for a Public Sector OrganizationIncreasing staff and an organizational need to improve the maturity of the service desk meant IT had to rebuild its service desk to ensure all requests were handled... |
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