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Taking time to strengthen your service desk fundamentals - including defining clear and efficient ticket queue management processes - will improve service delivery times,...
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This storyboard will review best practices and advice for improving ticket queue management at the service desk.
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This template includes several examples of service desk queue structures, followed by space to build your own model of your optimal service desk queue structure and...
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With a new service desk tool coming in the following week, the organization wanted to formalize their service desk processes to ensure all requirements were met, and create...
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