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Staffing & Recruiting Social Media for Recruiting Report
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Staffing & Recruiting Virtual Communication Report
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Staffing & Recruiting Industry Impacts on IT Strategy: Senior Management Presentation Template
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Staffing & Recruiting Business-Aligned IT Strategy
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The service desk will function more efficiently when agents know their roles and responsibilities and they are communicated with stakeholders.
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Better data leads to better decisions. Use the Ticket and Call Quality Assessment Tool to check in on ticket and call quality quarterly and improve the quality of service...
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The Ticket Categorization Scheme provides examples of ticket categories to organize the data in the service desk tool and produce reports that help managers manage the...
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Nursing & Residential Care IT Staffing Benchmarking Report
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Legal Professional Services IT Staffing Benchmarking Report
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The Business Relationship Management function has the mandate to establish a relationship between IT and the business and increase the value realized from IT assets,...
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