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This blueprint will help you assess if using text messaging channels is a prudent avenue to provide your customers with real-time service and support.
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Once RFP responses have been received, organizations selecting a CRM Suite need a way to compare vendors across similar criteria. Use this RFP scoring tool to objectively...
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This blueprint will help you develop a technology strategy for customer experience management and adopt best practices for managing your organization鈥檚 customer-facing...
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For your business to leverage WEM technology, proper project planning and stakeholder engagement must occur at the beginning of the project. An evaluation of the current...
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For your business to have a successful deployment it is important to use all the initiatives planned out in the previous phases.
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The strategy summary encompasses all activities and delivers an overview of what the strategy will look like in a presentable fashion. Create a defined strategy by...
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Understand the benefits of a dedicated Web Experience Management Suite and kick start your WEM strategy with a project charter.
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Your web presence is your organization鈥檚 face to the world: support it with best-in-class tools and technologies for Web Experience Management.
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Web Experience Management (WEM) suites are a rapidly maturing and dynamic market, with a landscape full of vendors with cutting edge solutions and diverse offerings. As a...
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Use this tool to assess your maturity and fit for a CSM solution.
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