Tagged - SMS architecture
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Drive Customer Convenience by Enabling Text-Based Customer Support 鈥� Executive BriefText messaging is everywhere, but businesses aren鈥檛 capitalizing on it. |
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Drive Customer Convenience by Enabling Text-Based Customer Support 鈥� Phases 1-3Your customers love mobile messaging services; leapfrog your competitors by having a strategy to provide first-rate service to them in this explosively popular channel. |
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Drive Customer Convenience by Enabling Text-Based Customer Support 鈥� Phase 1: Create the Business Case for Text-Based Customer SupportRead this phase for a clear direction on the drivers and value proposition of text-based customer support for your organization. |
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Drive Customer Convenience by Enabling Text-Based Customer Support 鈥� Phase 2: Create a Technology Enablement Framework for Text-Based Customer SupportRead this phase for prioritized requirements for text-based support and a vetted shortlist of the technologies needed to enable it. |
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Text-Based Customer Support Requirements Traceability MatrixEnsure traceability for your text-based customer support requirements. |
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Drive Customer Convenience by Enabling Text-Based Customer Support 鈥� Phase 3: Create Customer Service Workflows for Text-Based SupportRead this phase for an overview of customer service workflows and escalation policies, as well as risk mitigation considerations. |
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Text-Based Customer Support TCO ToolUse the Text-Based Customer Support TCO Tool to help determine if one or more use cases for text-based support make sense for your organization to pursue. |
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Text-Based Customer Support Acceptable Use PolicyUse the Text-Based Customer Support Acceptable Use Policy to mitigate risks by clearly communicating expectations for both effective and ineffective (or prohibited use) of... |
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