Tagged - SLA metrics
Types of Content
Improve IT-Business Alignment Through an Internal SLA鈥婽he business is rarely satisfied with current service levels. However this dissatisfaction is often based on perception. Without an internal SLA that effectively tracks... |
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Internal SLA Maturity Scorecard ToolCreate a roadmap of your overall service maturity, and leverage recommendations to get you where you want to go. |
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Availability and Reliability SLA Metrics Tracking TemplateEstablish a framework to collect the necessary metrics to properly evaluate current availability and reliability service levels. |
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Service Desk SLA Metrics Tracking TemplateEstablish a framework to collect the necessary metrics to properly evaluate current service desk service levels. |
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Service Catalog SLA Metrics Tracking TemplateEstablish a framework to collect the necessary metrics to properly evaluate current service catalog service levels. |
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