Tagged - Service request
Types of Content
Service Desk Project SummaryStakeholder support can make or break a service desk initiative. The Executive Presentation template provides an example of how to organize the process improvements... |
|
Service Desk Roles and Responsibilities GuideThe service desk will function more efficiently when agents know their roles and responsibilities and they are communicated with stakeholders. |
|
Service Desk Ticket Categorization SchemesThe Ticket Categorization Scheme provides examples of ticket categories to organize the data in the service desk tool and produce reports that help managers manage the... |
|
