Tagged - self-service portal
Types of Content
Self-Service Portal ChecklistUse this checklist as a self-evaluation of features and criteria to optimize the self-service portal to enable a shift left strategy. |
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Self-Service Resolution WorkflowUse this template to document the process through which users will interact with the self-service portal to resolve their issue. |
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Optimize the Service Desk With a Shift-Left Strategy 鈥� Phase 3: Implement & CommunicateThis is phase 3 of the Optimize the Service Desk With a Shift-Left Strategy blueprint. |
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Incident Management WorkflowUse this template to document the incident management process workflow and identify where opportunities for shift left exist in the process. |
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COVID-19: Connect Employees With the Answers They Need and Prevent Calls to the Service Desk With a Self-Service PortalThe rapid changes associated with a pandemic such as COVID-19 can lead to a massive increase in service desk calls. Employees need answers quickly while support staff are... |
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