Tagged - Self-service portal
Types of Content
Service Desk Project SummaryStakeholder support can make or break a service desk initiative. The Executive Presentation template provides an example of how to organize the process improvements... |
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Service Definition ChecklistNon-IT stakeholders interested in participating in an extension of the service desk will turn to IT for guidance. |
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Service Desk Roles and Responsibilities GuideThe service desk will function more efficiently when agents know their roles and responsibilities and they are communicated with stakeholders. |
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Service Desk Ticket Categorization SchemesThe Ticket Categorization Scheme provides examples of ticket categories to organize the data in the service desk tool and produce reports that help managers manage the... |
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