Tagged - Sales
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SugarCRM Rolls Out Fall 鈥�19 Release With Savvy Improvements to Collaboration and Self-Service CapabilitiesSugarCRM 鈥� a well-established player in the market for CRM platforms 鈥� recently rolled out its Fall 2019 release. From a functional perspective, the release does a good job... |
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Conversational Coaching Was Introduced at Dreamforce 2019 鈥� But Can Salesforce Leapfrog Innovative Entrants in the Space?Using natural language processing on call recordings and providing automated sales coaching insights has been an area of intense interest with many players in the market 鈥�... |
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Salesforce Debuts a New Conversational UI at Dreamforce 2019 鈥� But Will It Speak to End Users?Conversational UIs allow users to interact naturally with applications. Salesforce recently made a foray into the space with its Einstein Voice Assistant solution. |
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Amazon and Salesforce Join Forces to Improve Their Contact Center Value PropositionsSalesforce is a juggernaut in the customer experience solution space 鈥� at Dreamforce 2019, it announced a strategic partnership with Amazon to bolster their respective... |
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