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Cost reduction has traditionally been an incentive for outsourcing the service desk. This is especially the case for those organizations that don鈥檛 have minimal processes...
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This blueprint will help you:
- Craft a project charter for service desk outsourcing.
- Create an outsourcing RFP
- Outline strategies to build a long-term relationship...
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This phase focuses on running the vendor management initiative.
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This phase helps you keep your vendor management initiative up to date and in alignment with the rest of the organization.
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This phase leads you through the build process to create the tools and templates necessary to run your vendor management initiative.
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IT continues to "outsource" to cloud, managed service, and other providers. As a result, IT (and the organization as a whole) becomes more reliant on these vendors, and...
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Read this Executive Brief to understand how changes in the vendor landscape and customer reliance on vendors have made a vendor management initiative indispensable.
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This phase helps you get organized and create the foundation for your vendor management initiative.
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This storyboard will help you design a framework for creating and implementing a vendor management Initiative that fits your needs whether you want to leverage vendor...
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This compendium contains 11 essential tools and templates to help you build and run your vendor management initiative.
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