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Better data leads to better decisions. Use the Ticket and Call Quality Assessment Tool to check in on ticket and call quality quarterly and improve the quality of service...
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The Ticket Categorization Scheme provides examples of ticket categories to organize the data in the service desk tool and produce reports that help managers manage the...
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Automotive Manufacturing Industry Impacts on IT Strategy: Senior Management Presentation Template
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This template will help you communicate the need for more portfolio management rigor around day-to-day projects and document a process wireframe.
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Read this Executive Brief to understand the challenges of documenting and managing small projects at the portfolio level and how Info-Tech's approach can help you succeed.
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Organizational leaders have taken 鈥渄on鈥檛 sweat the small stuff鈥� too literally. Small projects are, in fact, consuming considerably more IT resource time than senior...
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This is phase 1 of the Bring Visibility to Your Day-To-Day Projects blueprint.
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This is phase 2 of the Bring Visibility to Your Day-To-Day Projects blueprint.
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Use the Day-to-Day Project Intake and Prioritization Tool as a template to help you track and prioritize new requests and assist in resource planning around those requests.
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Many Info-Tech members are wrestling with how to best manage their software development productivity while working from home, especially for teams using a Waterfall...
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