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This tool serves to outline and prioritize your customer goals and link their relevance and value to your Customer Service processes. It provides a list of customer service...
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This tool will help you holistically assess multiple aspects of Customer Service-related IT assets. The outputs of the tabs in the tool will either serve as input for...
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This tool serves to help project and management stakeholders visualize the implementation of Customer Service IT initiatives. It can also aid in the planning, prioritizing,...
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The RACI chart assists you in organizing roles for carrying out project steps and ensuring that there are definite roles that different individuals in the organization must...
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An update on recent changes in the first half of 2022 that relate to changes in Oracle鈥檚 licensing and support policies, audit practices, and commercial partnerships.
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Market update on Oracle鈥檚 Q4 performance plus business updates on Oracle鈥檚 cloud performance and Cerner acquisition.
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Multifaceted analysis of Oracle鈥檚 pending acquisition of Cerner to include business impact analysis, potential synergies and product roadmaps, and customer and contract...
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Department Stores ERP Report
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Mining Enterprise Resource Planning (ERP) Technology Report
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Enterprise Connect 2020 Digital Conference & Expo featured a wide variety of sessions on communications and collaboration for enterprise. Thomas Randall reports on...
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