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A template designed to help IT provide vendors with a consistent set of instructions, ensuring an objective comparison of AI-powered CX product features.
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A structured, editable tool to help you clearly communicate your organization鈥檚 needs to AI CX vendors.
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This buyers guide is a practical, research-backed resource designed to help organizations confidently evaluate and select the right AI-powered CX solution.
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This buyers guide makes the complex AI CX market easier to navigate by helping you pinpoint high-value use cases, align solutions to organizational needs, and streamline...
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In October 2025, Google Cloud unveiled Gemini for Enterprise, a unified agentic AI platform designed to help organizations build secure, scalable AI agents. These agents...
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This report examines the capabilities of Microsoft 365 Copilot, providing a detailed analysis of its use cases, ROI potential, adoption considerations, and positioning...
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This month's briefing covers an AI LLM vulnerability, ChatGPT's boom, AI safety initiatives, Cohere LLM, and Congress banning Microsoft Copilot.
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Featuring AI best practices and insights to enable our members to strategize, plan, develop, deploy, manage, and govern AI-based technologies and solutions.
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