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Every dollar spent on IT should drive value, but many IT departments spend money without tracking its impact. Transform IT from a cost center into a strategic powerhouse...
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AI can be used to elevate analytics from simple data and information up to the level of knowledge. Explore how you can leverage that knowledge to drive decision-making with...
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Organizations winning with agentic AI understand the value of its predictive power in conjunction with human judgment. But the requirement for human involvement can lead to...
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Take a closer look at the thought model presented in our "Wireframe Your Generative AI Solution Design" blueprint. The model decomposes problems and requirements according...
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Organizations looking to embrace AI often lead with a technology-first agenda, expecting to determine use cases later. Learn why this approach sets organizations up for...
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Discover key findings from our Service Desk Satisfaction Survey pilot, highlighting what users love, what frustrates them, and where we've seen the biggest opportunities to...
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Universities and colleges will experience a dramatic decline in the number of students starting classes next year, leading to a lack of workers available to sustain our...
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IT security costs have risen dramatically over the past 12 months. Learn what's behind the makeup of that security spend and how it is affecting IT budgets. Learn more in...
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Learn more about the importance of formal software selection practices in this Info-Tech LIVE 2025 keynote presentation.
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Applications are the lifeblood of your organization. We focus on features and technology, but very little on user sentiment and perception. Understanding your users'...
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