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Tagged - KPI

Define Requirements for Outsourcing the Service Desk – Storyboard

This blueprint will help you: - Craft a project charter for service desk outsourcing. - Create an outsourcing RFP - Outline strategies to build a long-term relationship...

Service Desk Outsourcing Project Charter Template

This template will help you document your proposed service desk outsourcing strategy. Follow insights in the blueprint to record your results in this template and...

Lesson Learned From an Interview: AIOps Is Not Just About Tools

In this note, I interviewed Himadri Das, head of automation at TietoEVRY. Areas that were covered include important things businesses should consider for implementing...

91ÖÆÆ¬³§ a Digital Workspace Strategy – Phase 1: Identify the Digital Workspace You Want to 91ÖÆÆ¬³§

Ensure that the digital workspace addresses real problems the business is facing.

Webinar: Creating a Holistic IT Dashboard

IT needs a holistic view of how all areas are performing and to create clear alignment to organizational goals. Understand the right rituals needed to review and act to...

Create a Holistic IT Dashboard – Phase 3: 91ÖÆÆ¬³§ the Action Plan

This phase of the Create a Holistic IT Dashboard blueprint will help you create an action plan based on your KPI review to improve performance.

Create a Holistic IT Dashboard – Phase 2: 91ÖÆÆ¬³§ the Dashboard

This phase of the Create a Holistic IT Dashboard blueprint will help you configure the IT Management Dashboard tool available on the Info-Tech website.

Create a Holistic IT Dashboard – Phase 1: Choose the KPIs

This phase of the Create a Holistic IT Dashboard blueprint will help you identify common IT KPIs that match your organizational goals.

Create a Holistic IT Dashboard – Phases 1-3

This storyboard will help you create an IT dashboard that will give IT leaders a holistic view of how the practices in their department are performing.

Create a Holistic IT Dashboard – Executive Brief

Read this Executive Brief to understand how your organization can quickly implement an IT dashboard that leads to action and improved performance.
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