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The structural state of org-wide solutions lacks consistency, standardization, and fortitude. Knowledge is either duplicated or lost as a result. The problems are too much...
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This guide summarizes best practice information management and information architecture organizations and frameworks.
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Take a business process management (BPM)-centric approach to model the desired future state of your customer service IT systems. Then develop an overall IT systems strategy...
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This tool serves to help project and management stakeholders visualize the implementation of Customer Service IT initiatives. It can also aid in the planning, prioritizing,...
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The acceleration of ecommerce has cemented Customer Service鈥檚 digital future. Use this research to build IT鈥檚 strategy for supporting Customer Service and enhancing the...
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The RACI chart assists you in organizing roles for carrying out project steps and ensuring that there are definite roles that different individuals in the organization must...
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This template is designed to help you build a project charter in a timely manner.
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This tool serves to outline and prioritize your customer goals and link their relevance and value to your Customer Service processes. It provides a list of customer service...
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This tool will help you holistically assess multiple aspects of Customer Service-related IT assets. The outputs of the tabs in the tool will either serve as input for...
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Develop an ECM strategy roadmap to enable your employees to work smart, not hard, by following Info-Tech's simple three-phase approach: scope, understand, and build.
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