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Tagged - ITSM

AI Solution Summary: ServiceNow IT Service Management

The transformative power of AI has created expectations for organizations to implement AI-powered solutions throughout various business processes, including ITSM. This...

Radically Change Your Service Delivery

Explore what to automate in order to improve infrastructure, service support, and customer experience.

Elevate Your Service Capabilities to Drive Enterprise Value

IT leaders need to transform the way they plan, design, and deliver services to support organizational growth and transformation. Use this blueprint to define and plan your...
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Elevate Your Service Capabilities to Drive Enterprise Value – Phases 1-3

Use this blueprint to define and plan your journey to realizing Exponential IT for service management.

Service Strategy Roadmap Executive Communication Template

Use this Powerpoint template to communicate your service strategy and roadmap to key stakeholders.

AI for ITSM Use Case Analysis Workbook

This Excel-based workbook contains a customizable library of AI use cases and a framework for identifying and prioritizing the ones most relevant to your ITSM challenges...

Exponential IT Service Strategy Workbook

Use this Excel-based workbook as a planning tool to build your roadmap to transform your service capabilities in line with Exponential IT goals.

Analyze Your ITSM Ticket Data

​​​This blueprint helps you identify your most crucial ticket data and analyze the data to continually mature your daily, weekly, and monthly IT service management...
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ITSM Stakeholder Register Template

Use this tool to identify which stakeholders to engage when working on the service management integration.

Service Management Integration With Agile Practices Assessment Tool

Understand how service management integrates with Agile software development practices and how to solve the most common challenges to work efficiently and deliver business...
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