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This boardroom-ready template helps you summarize your AIOps deployment project.
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Use this RACI chart to outline metrics program roles and responsibilities at your organization.
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Leverage this template to create a communication tool after implementing your Infra & Ops metrics program, and use it when meeting with the CEO, CIO, and business leads.
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The service desk will function more efficiently when agents know their roles and responsibilities and they are communicated with stakeholders.
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The Ticket Categorization Scheme provides examples of ticket categories to organize the data in the service desk tool and produce reports that help managers manage the...
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Read our concise Executive Brief to find out why you should prepare for cognitive service management, review Info-Tech鈥檚 methodology, and understand how we can support you...
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This blueprint introduces AI tools that affect IT operations, including chatbots and machine learning applications. It is useful for clients exploring these emerging...
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Natural language processing and machine learning technologies have led to AI-assisted toolsets that promise dramatic IT operations improvements. Don鈥檛 fall prey to the...
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Define and Validate the Service Level Agreements
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This phase of the blueprint, Create Visual SOP Documents that Drive Process Optimization, Not Just Peace of Mind, will help you publish and manage SOP documentation.
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