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On October 6, 2021, Front briefed Info-Tech on their latest product functionality and roadmap, alongside their growth in the EMEA region. Front 鈥� a unified customer...
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Enterprise Connect is North America鈥檚 premier conference for advances in communications, collaboration, and customer experience technologies. In this note, Thomas Randall...
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On October 8, 2021, BlueJeans by Verizon announced their 鈥淣ext-Generation BlueJeans鈥� suite and partnership with Google Glass. The Next-Generation suite ties BlueJeans...
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At its fifth annual Zoomtopia conference, Zoom announced a wide range of innovations and upcoming products, including feature improvements for Zoom鈥檚 core videoconferencing...
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Five9鈥檚 CX Summit for 2021 hosted events and interactive sessions that explored best practices for using Five9 as well as an outline of Five9鈥檚 roadmap for the coming year....
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On February 22, 2021, Alcatel-Lucent Enterprise (ALE) released its Q4 report. While overall global revenues were down on last year鈥檚 Q4, ALE鈥檚 cloud-based solutions...
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On February 24-25, 2021, Zoho held its annual ZohoDay 鈥� a conference aimed at communicating the state of the business and product roadmaps. The event coincided with Zoho鈥檚...
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On December 1, Twilio 鈥� a cloud communications platform 鈥� briefed Info-Tech on its contact center as a service (CCaaS) solution, Flex.
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On December 1, Zendesk 鈥� a global customer service software company 鈥� briefed Info-Tech on its contact center as a service (CCaaS) solution, Zendesk Talk.
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On January 14, Revation Systems 鈥� a provider of cloud-based compliant messaging and communications 鈥� briefed Info-Tech on its unified communications as a service (UCaaS)...
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