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Vendors鈥� failure to perform, including security and compliance violations, can have significant financial consequences. Good vendor management practices help organizations...
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Use this research to better understand the negative financial impacts of vendor actions.
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Use this tool to help identify and quantify the financial impacts of negative vendor actions.
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Automotive Manufacturing IT Strategy Initiatives Workbook
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The service desk will function more efficiently when agents know their roles and responsibilities and they are communicated with stakeholders.
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The Ticket Categorization Scheme provides examples of ticket categories to organize the data in the service desk tool and produce reports that help managers manage the...
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Better data leads to better decisions. Use the Ticket and Call Quality Assessment Tool to check in on ticket and call quality quarterly and improve the quality of service...
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Automotive Manufacturing Supply Chain Trend Report
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Use this tool to help classify your services by risk.
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