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Handling Senior Management Expectations Often, IT makes wrong assumptions about what senior managers expect of the department and how it actually performs against those expectations. As a result, IT leaders waste...
Senior Management Expectation Survey Use the following survey to evaluate senior management's expectations of IT.
IT Customer Service Orientation Assessment Tool A customer-oriented IT department reduces department costs, improves the quality of deliverables, and boosts the efficiency of the IT workforce. There are six core...