Tagged - escalation and prioritization
Types of Content
Standardize the Service DeskThe service desk is the entry point for users to get help. IT must ensure the first line of interaction has the knowledge and tools they need to resolve quickly and... |
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Standardize the Service Desk 鈥� Phases 1-5A step-by-step document that helps you improve customer service and meet SLAs by driving consistency in your support approach. |
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Service Desk Standard Operating Procedure QuickStartA lightweight documentation of the service desk鈥檚 standardized processes. |
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Webinar: Improve IT Satisfaction by Standardizing the Service DeskThe service desk is the foundation of all other IT service management processes. For IT to become a strategic and trusted partner to the business, they must stabilize... |
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