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The service desk is the entry point for users to get help. IT must ensure the first line of interaction has the knowledge and tools they need to resolve quickly and...
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A step-by-step document that helps you improve customer service and meet SLAs by driving consistency in your support approach.
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A lightweight documentation of the service desk鈥檚 standardized processes.
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The service desk is the foundation of all other IT service management processes. For IT to become a strategic and trusted partner to the business, they must stabilize...
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IT leaders often focus on measures of effectiveness and timeliness when evaluating their service desk, missing a key piece of what it takes to provide exceptional service...
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Read this executive brief to find out why you should deliver customer service training to your team, review Info-Tech鈥檚 methodology, and understand the four ways we can...
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