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Freshworks recently published a study showing that only 12% of customer relationship management (CRM) users leverage an AI-based tool.
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ClickSoftware has been a mainstay of the field service automation (FSA) space. While Salesforce is a recognized market leader in general customer service management (CSM)...
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Using natural language processing on call recordings and providing automated sales coaching insights has been an area of intense interest with many players in the market 鈥�...
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Conversational UIs allow users to interact naturally with applications. Salesforce recently made a foray into the space with its Einstein Voice Assistant solution.
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Salesforce is a juggernaut in the customer experience solution space 鈥� at Dreamforce 2019, it announced a strategic partnership with Amazon to bolster their respective...
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Constant Contact 鈥� a popular vendor for SMB email marketing 鈥� recently announced the launch of a suite of tools geared towards SEO and social media marketing for small...
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Conversational user interfaces (UIs) aim to replace traditional point-and-click user interfaces with natural language touchpoints. At OpenWorld 2019, Oracle announced...
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Oracle introduced its new 鈥淩edwood鈥� UX at Oracle OpenWorld 2019, promising a better 鈥� and more consistent 鈥� user experience across the bulk of its enterprise application...
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Customer engagement software company FreshWorks announced that it has acquired a cloud-based prototyping and usability testing platform, Bangalore-based CanvasFlip.
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Artificial intelligence (AI) has been a key focus area of investment for major enterprise application vendors, and Oracle is no exception. At Oracle OpenWorld 2019, Oracle...
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