|
Oracle has faced an upswing of strong competition in the CRM and customer experience marketspaces: despite this, the Oracle CX Cloud portfolio delivers compelling value,...
|
|
|
Effective marketing automation is an integral part of building a strong sales pipeline. To bolster its capabilities for robust marketing automation, popular mid-market...
|
|
|
A Salesforce outage on May 17, 2019 left many of the popular CRM vendor鈥檚 customers in a lurch. The incident highlights that even reliable, big-name vendors like Salesforce...
|
|
|
SugarCRM, a popular contender in mid-market customer relationship management, recently announced it will be acquiring Singapore-based email and calendar integrations...
|
|
|
Adobe and ServiceNow are partnering to improve customer service and experience management. This reflects ServiceNow鈥檚 strategy to expand beyond ITSM, but this space will be...
|
|
|
Sprinklr has been a pillar of the social media management market for nearly a decade. The firm has now articulated a vision to move beyond its social roots, augmenting its...
|
|
|
Use this template to support your business's evaluation of vendors and their solutions. Provide vendors with scenarios that prompt them to display not only their solution's...
|
|
|
Use this tool to help build a CRM strategy for the organization based on the specific use case that matches your organizational needs.
|
|
