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Amazon Connect emerged as a significant beneficiary to product announcements at AWS鈥檚 re:Invent 2025 conference. However, the solution鈥檚 architecture still straddles CCaaS...
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The Canadian leg of Microsoft鈥檚 AI Tour presented a 鈥淐opilot everywhere鈥� strategy for 鈥渇rontier firms.鈥� While data sovereignty was a primary message, important...
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Discover how NICE Enlighten AI is transforming call centers. Say goodbye to traditional call centers and hello to the future of enterprise customer experience.
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Use this persona template to identify key customer personas for e-commerce and other channels.
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Customers expect to transact with you in the channels of their choice: create a cohesive omnichannel framework that supports the right transactions through the right...
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Having a well-rounded commerce strategy is essential to providing a strong customer experience. Blend traditional and e-commerce channels to allow your customers to...
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