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In the ER, access to data is of, literally, critical importance. Cross-system data integration and hands-free interfaces are effective but must be balanced with information...
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In times of crisis such as the current COVID-19 pandemic, organizations should be committed to two key goals: Continuing to deliver high-quality services to their customers...
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Use this tool to guide your assessment of risks and issues related to the pandemic response.
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Use this policy to support employees who are primary caregivers to children during the COVID-19 pandemic.
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The reality of our new world is finally sinking in, with COVID-19 sprawling across the globe. The actions you take now will determine how well organizations will weather...
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Use this template to guide your development of communication guidelines for your pandemic response.
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The rapid changes associated with a pandemic such as COVID-19 can lead to a massive increase in service desk calls. Employees need answers quickly while support staff are...
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Surviving a crisis requires more than tools and processes. Emotional fitness is needed to cope with the stress and fatigue we experience.
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Web conferencing vendors lined up to offer their software services for free on Monday as workers around the globe started their weeks working from home, complying with...
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Shifting business priorities and shortages of human resources should be reflected in your PPM strategy. This is not a time to panic 鈥� it is a time to lean into the five...
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