Tagged - Contact Center
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Microsoft鈥檚 AI Tour Advances 鈥淔rontier鈥� Vision of the EnterpriseThe Canadian leg of Microsoft鈥檚 AI Tour presented a 鈥淐opilot everywhere鈥� strategy for 鈥渇rontier firms.鈥� While data sovereignty was a primary message, important... |
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SAP Makes Moves Into the Cloud Contact Center Space With an Eye to Enhance Omnichannel Service DeliverySAP鈥檚 Digital Interconnect Group recently announced the launch of SAP Contact Center 365. In conjunction with its incumbent solutions for customer experience 鈥� particularly... |
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Amazon and Salesforce Join Forces to Improve Their Contact Center Value PropositionsSalesforce is a juggernaut in the customer experience solution space 鈥� at Dreamforce 2019, it announced a strategic partnership with Amazon to bolster their respective... |
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