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As of July 1, 2020, over 70,000 small business users receiving their Microsoft 365 services from Navisite will now receive them from Intermedia. The move means that...
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SAP鈥檚 Digital Interconnect Group recently announced the launch of SAP Contact Center 365. In conjunction with its incumbent solutions for customer experience 鈥� particularly...
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Salesforce is a juggernaut in the customer experience solution space 鈥� at Dreamforce 2019, it announced a strategic partnership with Amazon to bolster their respective...
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Google鈥檚 Contact Center AI is in beta. Start a proof of concept so you are ready to take advantage of this product when it reaches general availability.
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Use this template to document your vision, goals, and approach to communication and collaboration systems.
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Focus on creating a streamlined set of tools that users need and want. Shape demand for these supported tools by engaging with end users long after the initial deployment.
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This storyboard will help you improve your approach to collaboration services.
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Read this Executive Brief to understand why a new approach to collaboration systems is necessary.
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This phase of the blueprint, Establish a Communication and Collaboration System Strategy, will help you to understand common pain points and to develop an approach to...
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Use this template to document the requirements for your Enterprise Communication and Collaboration System.
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