|
This post provides a review of Zoom鈥檚 2023 conference, Zoomtopia 2023. Core aspects covered include what major product releases and upgrades Zoom announced at Zoomtopia...
|
|
|
John Aniano, Senior Vice President of Product in CRM applications at Zendesk, sat down with Info-Tech to discuss the current state of the contact center as a service...
|
|
|
On July 14, NEC and Intermedia briefed Info-Tech about their ongoing partnership and continuing global rollout of UNIVERGE BLUE.
|
|
|
On July 7, 2021, TCN briefed Info-Tech on its continued growth, Experian partnership, and CCaaS platform TCN Operator.
|
|
|
On June 18, 2021, Aspect Software briefed Info-Tech on the rationale behind its merger with Noble Systems to found Alvaria. Aspect and Noble announced the merger on May 10,...
|
|
|
Use this template to proficiently gather business requirements for your right-sized contact center solution.
|
|
|
This template outlines and describes the sections of a statement of work, specifically for a contact center solution. It aims to identify areas that organizations ought to...
|
|
|
This tool enables organizations to evaluate and compare the results of an RFP process quickly and easily. The outcome of this exercise will be a determination of which RFP...
|
|
|
Score vendor proposals and construct a SOW for a contact center solution.
|
|
|
Gather business requirements, define key deliverables, and shortlist contact center vendors for RFP/RFQ issuance.
|
|
