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Tagged - AI for ITSM

Implement an AI-Orchestrated Service Desk

The disruptive potential of AI in ITSM offers much more than simply automating the service desk for efficiency gains. The true power of AI lies in its ability to...
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Implement an AI-Orchestrated Service Desk – Phases 1-3

A comprehensive guide to making your service desk proactive and predictive using AI.

Service Desk AI Use Case Delivery Report Template

A boardroom-ready template to centrally store and communicate key information on your AI implementation plans.

Service Desk AI Use Case Discovery Tool

A detailed Excel-based tool to help you identify the right AI use cases to explore for your service desk.

Service Desk AI Use Case Prioritization Matrix

A step-by-step evaluation matrix tool to help you track and analyze potential AI pilot use cases.
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