Browse 91制片厂
With 25+ years' experience evaluating, comparing, and recommending software, our expert analysis and verified user data combine for a uniquely trustworthy perspective on enterprise software.
Sales & Service
Agentforce 360 鈥� Marketing Ploy or Genuine Transformation?
This technology note evaluates Salesforce鈥檚 Agentforce 360 launch, asking: Has the Salesforce platform changed beneath the marketing? What market dynamics have compelled Salesforce to adopt this agentic framing? And how should CIOs and CX leaders interpret Salesforce鈥檚 product trajectory?
Sense, Decide, Act, Govern: ServiceNow鈥檚 Four鈥慞illar Blueprint for Enterprise AI
ServiceNow is redefining enterprise workflows with Work AI, Raptor DB, and autonomous deployment 鈥� streamlining IT, CRM, and onboarding to deliver measurable ROI, unified governance, and faster time-to-value across the entire organization.
Microsoft Ignite Signals Transformation for Dynamics 365 and Front-Office Workers
Ignite鈥檚 launch of Microsoft Foundry reshapes Dynamics 365鈥檚 front-office role; users are being shifted to a Copilot conversational interface supported by AI agents while Dynamics becomes the contextual system operating in the background. The imperative of training a Copilot-first workforce just became even more critical.
Transforming 91制片厂 Workflows: AlphaSense鈥檚 Expansion to Expert Insights and AI Modeling
AlphaSense now converts documents into cited insights and live Excel models. AlphaSense accelerates research by converting documents into cited insights and live Excel models. Its unified platform fuses broker research, expert calls, and filings through AI agents 鈥� reducing earnings and diligence prep from days to hours. The addition of Carousel moves AlphaSense beyond summarization to quantifiable modeling, establishing new speed and quality standards for decision-making in Financial Services and Competitive Intelligence.
Zoho鈥檚 Distributed Business Provides Unique Perspective on Digital Sovereignty
Recent geopolitical shifts have renewed interest in digital sovereignty, and the emergence of AI has expanded the concept up the stack to consider the risks of third-party LLMs. At Zoholics Canada 2025, we spoke with Zoho鈥檚 Chief Strategy Officer Vijay Sundaram and a customer about their perspectives on navigating digital sovereignty in 2025.
Zoholics Canada 2025 Showcases Zoho One Evolution and Local Market Focus
At Zoholics Canada 2025, Zoho reviewed recent updates to Zoho One while also introducing new products tailored for the Canadian market. The event highlighted Zoho鈥檚 dual strategy: advancing its unified business operating system and deepening regional and segment-specific coverage.
Klaviyo Is the CRM for the Retail Store of the Future
Klaviyo is positioning itself as the go-to CRM for B2C retailers, helping brands deliver a seamless customer experience from start to finish. Its technology bridges in-store and digital interactions, creating a unified full-stack platform that connects customer data across marketing and service, providing a real-time view of the customer.
Zoho Offers Advancements in Security, Automation, and Customer Experience Through AI
Zoho鈥檚 October 2025 analyst briefing by Raju Vegesna, Zoho鈥檚 Chief Evangelist introduced new AI-powered advanced security, automation, and workflow agents. These updates have been built into the platform that Zoho customers already use and have been designed to target real, everyday business problems users experience.
NiCE Accelerates Toward an AI-Orchestrated Future for CX
NiCE鈥檚 2025 Analyst Summit marked a decisive shift toward AI orchestration in customer experience. The company鈥檚 momentum highlights not only innovation potential but also the urgent need for CIO-led governance to ensure agentic AI delivers accountable, enterprise-scale value.
Zendesk AI Summit Introduces Resolution Platform and Voice AI Agents
Zendesk鈥檚 virtual AI Summit introduced the Resolution Platform, next-generation Voice AI Agents (entering early access in January 2026), and new AI-driven modules developed through the HyperArc acquisition. The updates primarily benefit organizations already invested in Zendesk鈥檚 ecosystem.
Dialpad Expands Into Autonomous CX With Agentic AI Platform Launch
Dialpad has launched an agentic AI platform, extending its unified communications capabilities into autonomous AI operations for customer experience. Dialpad鈥檚 phased rollout focuses on execution, integration efficiency, and measured adoption for the midmarket, rather than claiming an early-mover advantage for agentic CX.
Salesforce Introduces Next Gen Marketing Cloud for Improved Engagement
In 2025, Salesforce launched its Next Gen Marketing Cloud, debuting a new 鈥渁gentic marketing鈥� model in which autonomous AI agents independently build, personalize, and optimize campaigns. The update marks Salesforce鈥檚 push to fuse sales, service, and marketing into a single data-driven customer journey by replacing the era of 鈥渄o not reply鈥� messaging with real-time engagement.
Zoho鈥檚 Dual Focus: Serving Small Business and Enterprise Through Product-Led Growth and AI Innovations
Zoho鈥檚 #SMZ25 conference in San Antonio in September 2025 served as a platform for deep dives into the company鈥檚 core strategy, offering insights beyond product launches. My discussion with Raju Vegesna, the company鈥檚 chief evangelist, revealed a long-term, deliberate approach to business software. The conversation touched upon Zoho鈥檚 product-led growth, its distinctive dual focus on small business and enterprise, and its competitive stance against much larger players.
Zoomtopia 2025: Zoom Bets on Agentic AI to Redefine Workplace and CX
Zoomtopia 2025 signals that Zoom is 鈥渁ll in鈥� on agentic AI. For CIOs, the opportunity to leverage a singular AI platform for enterprise productivity and front office services is compelling; however, implementation success is contingent on execution discipline, integration design, and governance maturity.
Verint Engage 2025 Showcases New CX Workflow Automations Amid Thoma Bravo Acquisition
At its Engage 2025 conference, Verint (NASDAQ: VRNT) emphasized a consistent theme: Customer experience (CX) workflows can be automated to deliver outcomes that are stronger, faster, and measurable. Central to this approach is Verint鈥檚 open, multi-LLM platform designed to automate targeted CX workflows while giving organizations control over data, models, and existing systems. Engage 2025 showcased Verint鈥檚 solutions with new product launches, demonstrations of more than 50 automation bots, and CEO Dan Bodner鈥檚 strategic framing ahead of the Thoma Bravo acquisition.
Zoho's Strategic Play: Targeting Solopreneurs With a New Suite of Solutions
鈥媄oho Corporation, known for its self-funded and expansive business software suite, used its small business event #SMZ25 in San Antonio on September 3, 2025, as a platform to outline a new direction aimed at sole proprietors. The centerpiece of the announcements was Zoho Solo, a single application pitched as a low-cost, all-in-one entry point into the larger Zoho ecosystem. The company presented Solo as a way for micro-businesses to get started quickly while remaining on a path to scale into the broader Zoho offering.
Zoho Joins Major AI Players by Launching Zia LLM, Providing a Competitive Advantage to Zoho Customers
Zoho introduced multiple advancements in artificial intelligence. The prime announcement is the launch of Zia LLM, which includes three proprietary large language models. In keeping with the core principle that Zoho follows, which is to own its code and infrastructure, Zia LLM models are homegrown using the NVIDIA AI Accelerated computing platform. Zoho now joins a select group of global companies that have truly proprietary, foundational LLMs developed from the ground up.
Conga鈥檚 Strategic Pivot: Analyzing the Future of Revenue Lifecycle Management for Enterprise Leaders
As budgets receive increased scrutiny, technology leaders are looking for ways to unlock efficiencies and capabilities within their organizations. The Conga Connect conference underscored this reality, with conversations about the evolution of revenue lifecycle management (RLM) and the essential need for discovering hidden value, connecting disparate systems and teams, and increasing innovation.
Review: Microsoft鈥檚 AI Tour in Toronto, Dec. 2024
Microsoft鈥檚 AI Tour visited Toronto, ON, on December 3, 2024. The event primarily showcased Microsoft鈥檚 latest AI offerings and their capabilities. There were several other vendors present as well to demonstrate their own solutions in partnership with Microsoft. These vendors included NVIDIA, Cohere, Snowflake, and Insight, among others, who displayed how their offerings were using and adopting AI to improve their businesses through information panels. While the event itself offered a promising glimpse into what AI has been doing today to help people and organizations, it also showed why there is the need for measured expectations when implementing AI.
AWS emphasizes customer choice in LLM strategy 鈥� now to address the pain of decision-making
A bevy of new announcements across its LLM stack show that AWS wants to give its customers choice in how they train, select, and integrate LLMs with their business processes. But how will AWS contend with the added complexity all that choice brings? Some announcements from re:Invent 2024 show they鈥檙e considering this pain point.
Zoho and NVIDIA Join Forces to Enhance AI With Tailored, Efficient Models
Zoho Corporation has announced a strategic partnership with NVIDIA to leverage the NVIDIA AI accelerated computing platform, including NVIDIA NeMo, for the development and deployment of advanced AI models within Zoho's SaaS applications. This collaboration aims to enhance AI capabilities for Zoho's extensive customer base of over 700,000 businesses worldwide.