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Application Development & Management
Three Predictions for CX Technology Markets in 2026
Three predictions for 2026 are offered for CX technology markets: 1. No new unified CX category will appear; 2. Speed of adoption for AI solutions (especially agentic AI workflows) will remain slow; and 3. Marketing SaaS will continue to be overlooked in CX and that鈥檚 a missed opportunity.
Sense, Decide, Act, Govern: ServiceNow鈥檚 Four鈥慞illar Blueprint for Enterprise AI
ServiceNow is redefining enterprise workflows with Work AI, Raptor DB, and autonomous deployment 鈥� streamlining IT, CRM, and onboarding to deliver measurable ROI, unified governance, and faster time-to-value across the entire organization.
Dynatrace Advances AI Capabilities, Transitioning From Reactive Analytics to Predictive Intelligence
Observability is no longer just an IT concern; it鈥檚 a strategic business necessity. Forward-thinking organizations now use observability to monitor, analyze, and anticipate critical aspects of their operations, from sales and supply chains to customer journeys. By correlating data using AI, businesses can identify bottlenecks, predict potential issues, and drive better outcomes.
Review: Microsoft鈥檚 AI Tour in Toronto, Dec. 2024
Microsoft鈥檚 AI Tour visited Toronto, ON, on December 3, 2024. The event primarily showcased Microsoft鈥檚 latest AI offerings and their capabilities. There were several other vendors present as well to demonstrate their own solutions in partnership with Microsoft. These vendors included NVIDIA, Cohere, Snowflake, and Insight, among others, who displayed how their offerings were using and adopting AI to improve their businesses through information panels. While the event itself offered a promising glimpse into what AI has been doing today to help people and organizations, it also showed why there is the need for measured expectations when implementing AI.
Revolutionizing Data-Driven Decisions: The Cisco-Splunk Acquisition and Its Impact on CIOs and CTOs
Cisco consolidated its position as one of the largest software companies globally by completing the acquisition of Splunk.
AWS Launches Q Chatbot as It Positions Itself as the 'Steady Hand' for Enterprise AI
Q headlines a bevy of announcements at AWS re:Invent 2023 in Las Vegas that shed more light on the cloud service provider鈥檚 AI strategy and where its differentiation from other vendors lies.
Five Steps for 91制片厂ing a Winning Business Process Automation Practice
Automation is not a silver bullet solution to your workforce productivity challenges. Optimization and automation (optimation) must be used together to remove root cause inefficiencies and best use the features and capabilities of your automation solutions.
How to Stop Leaving Software CapEx on the Table With Agile and DevOps
Traditional accounting practices are tailor made for waterfall project management. Organizations that have transitioned to the use of standing product teams using Agile and DevOps need to transform their accounting practices as well or they will leave valuable capital expenditure dollars on the table.
IBM Raises Price on Software Support; Shoves Customers Toward the Cloud
IBM is changing the terms of its ubiquitous Passport Advantage agreement to remove entitled discounts on over 5,000 on-premises software products, resulting in an immediate price increase for IBM Software & Support (S&S) across its vast customer landscape.
Lean IX and Apptio Partner to Provide the Holistic Perspective on Your Applications
Lean IX and Apptio have partnered to produce an integrated solution that better informs the strategic decision-making process with improved visibility into an application鈥檚 total cost of ownership and alignment to business capabilities.
United States Marine Corps Adds Appian to Its Arsenal of Low-Code Applications
The United States Marine Corps adds Appian鈥檚 low-code automation platform to its Platform as a Service (PaaS).
Scaling Agile 鈥� Essential for Your Organization
So you鈥檝e gone Agile. You do daily scrums, retrospectives, and all the 鈥渞ight鈥� Agile ceremonies. But still your organization isn鈥檛 quite convinced. It is now critical to balance the drivers and goals of both Agile and traditional thinking in order to achieve organizational success.
Don鈥檛 Let Your Agile Teams Tread Water!
Do you feel like your Agile teams are treading water 鈥� going through the motions but never going anywhere? It鈥檚 a risk, and practices such as daily standups, retrospectives, and demonstrations need to be used wisely or you risk losing discipline to meeting fatigue.
Choose the Right QA Tools to Validate and Verify Product Value and Stability
Stakeholders expect the speed and responsiveness of product delivery does not come at the expense of quality. QA tools offer retailers the ability to continuously ensure both business and technical quality standards are upheld, but these tools should not be viewed as a silver bullet.
Product Owners: Tools Are Only Part of the Solution
Tools are important to product teams, but only when they support solid people and processes.
Why Should Scrum Masters Understand Product Ownership?
The scrum master is like the conductor of an orchestra, ensuring that every piece fits together at the right time to create something greater than the sum of the parts. You don鈥檛 have to know how to play each instrument, but you do have to understand what each part contributes to the overall masterpiece.
Product Owners Are Only as Successful as Their Ability to Communicate
No matter how good your product roadmap and backlog are, they are only as good as your audience鈥檚 ability to understand your vision and priority.
Product Owner Capacity Planning Gets a Boost From Aha!
Aha! introduces scenario planning to give product owners the ability to create and compare multiple release approaches based on team capacity and backlog priority.
91制片厂 a Visual Product Roadmap to Increase Agreement and Alignment
If an image is worth a thousand words, a visual roadmap will save you a thousand hours.
The Many Flavors of Application Rationalization
The application portfolio management (APM) tool space can be a confusing one, as many software vendors offer their own take of what APM is. Enterprise architecture, application management and project portfolio management tools offer an APM use case, but these are often quite skewed the primary function of the tool.
What? Don鈥檛 Include Features in Your Product Roadmap?
ProductPlan makes a strong case for excluding features from your product roadmap. Instead, develop your roadmap using strategic themes.